FAQs
What is Evteraa using for their jewellery?
Our jewellery is exquisitely designed and handcrafted at our atelier in India itself and has high quality of brass (lead and nickel free).
We do not use artificial stones, all stones used in Evteraa’s Jewellery are 100% real semi-precious stones and freshwater pearls.
Does Evteraa uses original Swarovski?
Evteraa has partnership with Certified Swarovski suppliers, they procure Swarovski stones from Swarovski (Austria) itself which is known for its Xillion cut brilliance, uses exquisite techniques to give their crystals glints that are enchanting to the human eye.
Does Evteraa provides lifetimes warranty?
Evteraa artisans are handcrafting every piece of your Jewellery with utmost care and Quality control and provide lifetime plating on their 18k gold creations, free of cost.
So, Evteraa is providing you with sustainable and long-lasting jewelleries.
How can I avail lifetime warranty?
Please mail us your concern at care.evteraa@gmail.com
Do remember to note you Order Number, helps us to resolve your queries quicker.
Can I return/exchange my order?
The products are returnable within 15 days from your date of purchase.
Exchange option is currently not available in website.
For further details, please visit returns and exchange policies for more information.
How do I care for my gold-plated jewellery?
Care packaging is given with every jewellery you purchase from us so that you can take utmost care of your jewellery.
Generally, you should not spray perfume on the Jewellery. (Tip: This hold true for all type of imitation Jewelleries).